Personal Information
The Privacy Policy governs the processing of any personal information that you provide to ANEST COLLECTIVE, or is collected on this Website.
We may update the Privacy Policy at any time without notice by publishing such updates on this Website. Your continued use (including access, browsing, and/or use of any interactive features) of the Website constitutes your agreement to this Privacy Policy and any updates thereof. We encourage you to review this privacy policy periodically in order to keep informed of our policy regarding the collection and protection of personal information.
Users of this site must be at least 18 years of age. ANEST COLLECTIVE and/or the Website does not assume any responsibility for the use of the Website by anyone under 18 years of age.
Personal Data Collecting
Personal data is information relating to an identified or identifiable natural person. For example, it may include an individual’s name, address and gender.
We may collect personal data either directly from you or indirectly (for example from your electronic devices that interact with our websites, electronic forms or mobile applications (“Digital Platforms”)).
You may provide us with information:
When you create an account online or in our stores;
When you subscribe to our newsletter;
When you use our Digital Platforms;
When you purchase products or services on our Digital Platforms or in our stores;
When you visit our stores;
When you participate in one of our events.
Depending on what you provide us with, such information may include:
Your identity (including your first name, last name, gender, image);
Your contact details (including your postal address, email address, phone numbers);
Your personal status (including your title);
Your purchases and repairs (including purchase history, order details);
Your preferences (including your size);
Certain payment information (including billing information, payment type or method, charge or credit card number);
Other information you may provide by filling forms or by contacting us (including your feedbacks, or other communications with us).
We will inform you when your information is required in order to process your request, to respond to your queries or to provide you with our products and services. If you do not provide this information, then it may delay or prevent us from processing your request, responding to your query and providing products or services to you.
We hope to ensure that the personal data we possess are accurate at all times and therefore we encourage you to update your information in case any changes have occurred. We also may ask you to update your information from time to time.
We recommend that you only provide the data requested or necessary for your query, with the exception of any sensitive information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, data concerning health, sex life or sexual orientation.
We remind you that we do not provide our services or products directly to, nor collect personal data of, persons below the age of 18. Therefore, we ask you not to provide us with personal data of persons under 18 years of age.
We may collect information when you use our Digital Platforms, such as your IP address or other browsing information (including browser, operating system, device model), through cookies or similar technologies placed on your device. Some cookies are required for the proper functioning of our Digital Platforms and other are used for analytics purposes which help us to provide you with more personalized and customized services and a better digital experience.
We may also collect information about you from third parties, such as a spouse who contacts us on your behalf or from your friends who provide us with your information in order to invite you to events you may be interested in.
If you provide personal data to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by data protection laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should ensure the individual concerned is aware of the various matters detailed in this Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information.
Personal Data Usage
We collect and use your personal data based on one or many of the following legal basis:
we have obtained your prior consent (for example, when you subscribe to our newsletter). Please note that for this specific legal basis, you have the right to withdraw your consent at any time;
the processing is necessary in connection with any contract between the Brand and you (for example, when you make a purchase);
we have a legitimate interest in carrying out the processing and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms (for example, to prevent payment fraud);
we have to process your personal data to comply with applicable laws and regulations.
Depending on the context, we may use your personal data in order to:
provide you with the products or services you requested;
conduct checks to identify you and verify your identity;
send you marketing communications - with your prior consent;
provide you after-sale services;
respond to your queries, requests and suggestions;
manage the events you registered and/or participated in;
detect any fraudulent or illegal activity, including to secure your transactions by detecting and preventing fraud against you and the Brand;
protect you and our employees as well as our property;
manage the stock of certain types of rare products to allow a fair allocation of the products we sell;
monitor and improve our Digital Platforms;
conduct statistical analysis;
improve our products and services;
provide information to regulatory bodies when legally required.
Marketing Communication
With your express prior consent (usually obtained by ticking a specific box in a form), you may receive information concerning offers, services, products or events sent by ANEST COLLECTIVE.
We rely on your consent to process the personal data you provide to us for this purpose. Therefore, if you no longer wish to receive such information, you can withdraw your consent at any time.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
Personal Data Retention
Your personal data are processed for the period necessary for the purposes for which they have been collected, to comply with legal and regulatory obligations and for the duration of any period necessary to establish, exercise or defend any legal rights.
Your personal data are processed for the period necessary for the purposes for which they have been collected, to comply with legal and regulatory obligations and for the duration of any period necessary to establish, exercise or defend any legal rights.
In order to determine the most appropriate retention periods for your personal data, we have specifically considered the amount, nature and sensitivity of your personal data, the reasons for which we collected your personal data, the service you deserve and expect from us together with the applicable legal requirements. For example:
With regard to our prospects (potential customers): your data is stored for three years from your last action and then deleted or archived to comply with legal retention obligations;
With regard to our customers: your data is stored for the duration of our commercial relationship and for up to ten years and then deleted or archived to comply with legal retention obligations;
With regard to the cookies used on Digital Platforms: they are stored for up to 13 months from the moment they were installed on your device.
Personal Data Disclosure and Transformation
We may disclose your personal data only to the parties indicated below and for the following reasons:
We disclose your personal data to ANEST COLLECTIVE employees that need to have access to your personal data and are authorized to process them in order to achieve the aforementioned purposes and who are committed to confidentiality.
We may disclose your personal data to our cooperate company, in charge of customer relationship, retail, e-commerce, communication, internal audit and IT management for the purposes set out in this Privacy Policy and to provide you with a consistent level of service in ANEST COLLECTIVE. This may include providing you with the products and services that you have requested, improving the services provided and – with your consent – sending you marketing communication concerning offers, services, products or events.
For the specific purpose of combating payment fraud, your personal data are communicated to our legal advisor in order to process your order and to fight against online payment methods fraud attempts. As part of our legitimate interest to fight against fraud with payment methods acting as data controller, we can transmit your financial information to an external service provider with a fraud detection tool in order to authenticate a payment. Such service provider is committed to confidentiality.
We may also disclose personal data to third-party providers acting on behalf of ANEST COLLECTIVE and approved by ANEST COLLECTIVE. All such processing is based on our prior instructions set out in a binding contract that is compliant with the requirements of applicable law. Such disclosures are made for different purposes including: 1. IT development and support; 2. Hosting and carrying out marketing and business studies and marketing campaigns; 3. Verifying your information, authenticating payments and processing orders and payments, to third parties that provide credit reporting, payment or order fulfilment services; 4. Delivery services…
These providers are committed to confidentiality and are not permitted to use your personal data for any other purposes. We also require them to use appropriate security measures to protect your personal data. Part of above-mentioned parties are located outside of your country. We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data, including outside P.R.China are done lawfully. The scope of the personal data to be transferred overseas includes: your name; gender; cell phone number; e-mail address; and your transaction information including products, quantities, prices, purchase time etc.
We may be required by the binding requirements of an applicable law, or for the purposes of responding to legal proceedings or other lawful requests to disclose your personal data to authorities or third parties.
We may also disclose or otherwise process your personal data, in accordance with applicable law, to defend our legitimate interests (for example, in civil or criminal legal proceedings). For example, we may disclose such personal data as necessary to identify, contact or bring legal action against a person or entity who may be violating our Terms of Use, or who may be causing injury to, or interfering with, other users of our Digital Platforms.
Personal Data Protection
All your personal data is strictly confidential and will only be accessible, on a need-to-know basis, to duly authorized personnel of ANEST COLLECTIVE and third providers acting on our behalf with appropriate technical and organizational security safeguards.
ANEST COLLECTIVE has implemented security measures to protect your personal data against unauthorized access and use. We follow appropriate security procedures in the storage and disclosure of your personal data so as to prevent unauthorized access by third parties and to prevent your data being accidentally lost. We limit those who access your personal data to those who have a genuine business need to access it. Those who do access your data will be subject to a duty of confidentiality towards ANEST COLLECTIVE.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We also require those parties to whom we transfer your personal data to comply with the same. However, unfortunately, the transmission of information via the internet is not completely secure. So, we cannot ensure the security of your personal data transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorized use, distribution, damage or destruction of Your Information, except to the extent we are required to accept such responsibility under the law. Once we have received your personal data, we will use the security measures above mentioned.
In case if any security incident happens to your personal data, ANEST COLLECTIVE will take responsibility in accordance with the applicable laws. However, the Digital Platform may contain links to other third party websites. ANEST COLLECTIVE has no control over the content, policies or actions of these websites. The use of any information you may provide to third parties on other websites, or which such parties may otherwise collect on other websites, is not governed by this Privacy Policy. You should carefully review the privacy policies of any third party websites and contact the operators of those websites if you have any questions about their use of your personal data. ANEST COLLECTIVE cannot be held responsible for any third party, or its affiliates or agents, failing to use your personal data in accordance with such third party's privacy policy, or any contractual or other legal obligations to which such third party, its affiliates or agents, may be subject.
Personal Right
In accordance with the applicable data protection laws, you can, at any time, request access, rectification, erasure and portability of your personal data or restrict and object to the processing of your personal data. A summary of these rights is provided below:
Your right of access: the right to be provided with a copy of your personal data (the right of access).
Your right to rectification: the right to require us to correct any mistakes in your data or to complete your information.
Your right to be forgotten: the right to require us to delete your personal data — in certain situations.
Your right to cancel your account: the right to require us to cancel your account.
Your right to restriction of processing: the right to require us to restrict processing of your personal data — in certain circumstances, for example if you contest the accuracy of the data.
Your right to data portability: the right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations.
Your right to object to processing: the right to object:
1. at any time to your personal data being processed for direct marketing ;
2. in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.
You may at any time decide to withdraw your consent to the processing of your personal data. If your consent is withdrawn, it does not prevent us from processing your personal data based on other legal bases if any, such as fulfilling your orders and storing your order data as required by applicable law.
If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.
You also have the right to lodge a complaint with your local data protection authority in case of alleged infringement of the data protection rules applicable to you. To exercise any of those rights, please contact us using the contact information.
Please note that upon exercising any of the rights listed above, you will be requested to let us know what right you want to exercise and provide information (copy of an identity card, passport or other legally recognized identity) for identification purposes in order to process your request and protect you against fraudulent requests from third parties.
Privacy Policy Update
This Privacy Policy reflects our current practices, and is subject to change and update from time to time. When we post changes to this Privacy Policy we will modify the Effective Date at the bottom of Terms of Use to indicate when such changes have come into effect.
Publish Time: 09.2019
