LANGUAGE
ORDER & PAYMENT
Sign in to your account. Simply select the items you want and click ‘Add to Bag’. When you are ready to place the order, go to ‘MY BAG’ and proceed to checkout. Payment should be completed in 30 minutes, otherwise the order will be cancelled.
Once your order is placed successfully, you will receive a confirmation message.
Please contact Customer Service as soon as possible. We will do our best to assist you.
Your order can be cancelled for any reason before payment. If the order is paid, please cancel it through online cancel system. In case your order may have already been processed or shipped, please contact Customer Service.
Payment with AliPay and WeChat Pay are accepted.
The currency is accepted in RMB.
SHIPPING
We dispatch from Shanghai. Our shipping area in Mainland China depends on the courier. Please visit SF EXPRESS to check if your specific address can be reached. HongKong, Macaw and Taiwan is not included currently.
In order to ensure that the goods can be delivered to your hands securely and promptly, all Mainland China orders will be fulfilled by SF EXPRESS.
Shanghai / Jiangsu / Zhejiang / Anhui:¥ 12
Rest of Mainland China:¥ 20
Xinjiang / Xizang:¥ 25
The order will be processed within 2 business days, not including Chinese public holidays. Delivery within Shanghai is usually 1-3 business days, to other provinces may take 1-7 business days. Delivery time is estimated, actual time is dependent on the courier.
A confirmation message with tracking number will be received as soon as the goods are dispatched. You can also track the order in “My Order” page.
RETURNS & REFUNDS
ANEST COLLECTIVE does not support exchange services but only accepts returns. Please request a return online within 7 days from the received date. Your order will be accepted for refund if returned in original condition and packaging which meet our requirements.
ANEST COLLECTIVE offers a 7-day return policy. Please visit our SHIPPING & RETURN for detailed information regarding this question.
Refund amounts will be credited to the original payment method. Processing time for refunds can take up to 14 business days, subjecting to the respective bank or payment provider. Please notice that the original shipping fees are non-refundable.