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ORDER & PAYMENT
Sign in to your account. Simply select the items you want and click ‘Add to Bag’. When you are ready to place the order, go to ‘MY BAG’ and proceed to checkout. Payment should be completed in 30 minutes, otherwise the order will be cancelled.
Once your order is placed successfully, you will receive a confirmation message (only in Mainland China) and email.
Please contact Customer Service as soon as possible. We will do our best to assist you.
Your order can be cancelled for any reason before payment. If the order is paid, please cancel it through online cancel system. In case your order may have already been processed or shipped, please contact Customer Service.
We accept payment with AliPay and WeChat Pay. If you sign up for oversea, you can also chose the following credit cards :Visa, Master card and JCB supported by Asiapay.
The currency is accepted in RMB with AliPay and WeChat Pay. For credit cards user, payments, as well as refunds are invoiced in Euro (EUR). We encourages Clients to contact their bank to receive the accurate price conversion and any bank commissions related to transactions.
SHIPPING
Your order will be dispatched from Shanghai through SF EXPRESS or DHL. Please kindly notice the post office box is not included.

Destination

Asia:Mainland China, Hong Kong, Macau, Taiwan, Japen and South Korean.
Europe: Germany, France, Italy, Spain, Belgium, Switzerland, Sweden, Denmark and the United Kingdom.
All the orders from Mainland China, Hong Kong, Macau and Taiwan are shipped by SF EXPRESS

Other countries and regions, are all distributed by DHL. Please kindly understand that due to the limitation of third party supplier, some remote area can not be reached from the delivery service.
Asia
Shanghai / Jiangsu / Zhejiang / Anhui:¥ 12
Rest of Mainland China:¥ 20
Xinjiang / Xizang:¥ 25
Hong Kong / Macau / Taiwan: € 3
Japan / South Korea: € 5

Europe
EU: € 50
United Kingdom: € 50
The order will be processed within 2 business days, not including Chinese public holidays. Delivery time is estimated, actual time is dependent on the courier.

China
Shanghai / Jiangsu / Zhejiang / Anhui:1-3 business days
Rest of Mainland China:3-7 business days
Hong Kong / Macau / Taiwan: 3-7 business days

Other destinations
Japan / South Korea: 3-7 business days
Europe -EU: 3-7 business days
United Kingdom: 3-7 business days

Please note ANESTCOLLECTIVE.COM would be not responsible for customs inspections, courier supplier, or delays in delivery due to force majeure.
A confirmation message with tracking number will be received as soon as the goods are dispatched. You can also track the order in “My Order” page.
RETURNS & REFUNDS
ANEST COLLECTIVE does not support exchange services but only accepts returns. Please request a return online within 7 business days from the received date. Your order will be accepted for refund if returned in original condition and packaging which meet our requirements.
ANEST COLLECTIVE offers a 7-day return policy. Please visit our SHIPPING & RETURN for detailed information regarding this question.
Refund amounts will be credited to the original payment method. Processing time for refunds can take up to 14 business days, subjecting to the respective bank or payment provider. Please notice that the original shipping fees are non-refundable.
To celebrate 2020 New Year , please enjoy 10%off discount on the first order of the New Year.
Use CODE 202010% at the checkout