Sign in to your account. Simply select the items you want and click ‘Add to Bag’. When you are ready to place the order, go to ‘MY BAG’ and proceed to checkout. Payment should be completed in 30 minutes, otherwise the order will be cancelled.
Your order can be cancelled for any reason before payment. If the order is paid, please cancel it through online cancel system. In case your order may have already been processed or shipped, please contact Customer Service.
The currency is accepted in RMB with AliPay and WeChat Pay. For credit cards user, payments, as well as refunds are invoiced in Euro (EUR). We encourages Clients to contact their bank to receive the accurate price conversion and any bank commissions related to transactions.
ANEST COLLECTIVE does not support exchange services but only accepts returns. Please request a return online within 7 business days from the received date. Your order will be accepted for refund if returned in original condition and packaging which meet our requirements.
Refund amounts will be credited to the original payment method. Processing time for refunds can take up to 14 business days, subjecting to the respective bank or payment provider. Please notice that the original shipping fees are non-refundable.
To celebrate 2020 New Year , please enjoy 10%off discount on the first order of the New Year. Use CODE 202010% at the checkout